FAQs

Foundation Repair and Basement Waterproofing Q&A

How much do you charge for an estimate?

Helitech always provides foundation inspections to homeowners at no charge. Contact us today to schedule for your free estimate!

How much do you charge for your foundation repair or waterproofing services?

When our trained technician comes to your home we will provide a complete analysis and honest evaluation. If repairs are needed, we will provide a cost-effective solution designed uniquely for your home. If repairs by Helitech are not needed, we will gladly refer you to the proper home maintenance solution.

How soon can you be out to fix my problem?

We get this question quite frequently and do not have a definitive answer as it varies. However, we can firmly say that once all contracts are signed and your deposit has been made, paperwork can take 7-10 business days to circulate to the scheduling department. However in the event of an emergency situation, priority is given to special instances. If you are in an emergency situation, call us at 800-246-9721 and we can work with you as necessary. For more information on our scheduling and job process, visit here.

Why is the Chance Foundation Repair system the most preferred method of foundation repair?

All Chance Foundation Repair components are American made in Missouri. The Chance Helical System has a long term proven history with no known failures. The system meets all building codes. Helitech offers the best warranty in the industry and has a long-standing, direct partnership with the product manufacturer, AB Chance.

Why is the Hydraway Waterproofing system the most preferred method of basement or crawlspace drainage?

The Hydraway Drainage System is made in the USA, just across the street from Helitech’s corporate office in the St. Louis area. Hydraway has been used worldwide in a variety of applications, including sports fields, golf courses, and civil applications – all with no known failures or clogging. It has the fastest in-flow rate compared to any system on the market today. Hydraway is exclusive to Helitech as we have a direct partnership with the manufacturer, Midwest Diversified.

Why should I trust Helitech for my foundation repair or waterproofing project?

Helitech has been in business since 1987 – that’s almost 30 years of proven foundation repair and residential waterproofing. We are family owned and operated. In addition to our top-ranked products, Helitech upholds an A+ rating with the BBB and has won the Torch Award for excellence in customer service. We offer fully transferable, life of the structure warranties and free financing on most projects. We have structural and civil engineers on staff to ensure your repair meets all engineering standards. We ensure quality control by employing a full-time customer service and safety department.

Are you licensed and insured?

Absolutely. Additionally, all of our workers are OSHA certified. Our systems meet the following building code standards: ISO 9001, IBC Report, and International Code Council (ICC).

Do you provide references?

Helitech helps hundreds of homeowners each year across the Missouri, Illinois, Iowa, and Kentucky regions. We would be more than happy to provide you a list of homes we have repaired in your area.

Are you a member of any trade organizations?

Helitech is a proud member of the Better Business Bureau. We are also members of the National Home Builders Association, local HBAs, Helical Pile Association, Chance Alliance Network, Deep Foundations Institute, Associated General Contractors of America, international Association of Foundation Drilling, local city chambers, and other local organizations.

Where are you located?

Helitech’s corporate office is located on the Illinois side of the St. Louis-Metro region at 8215 Bunkum Rd, Caseyville, IL. We have 3 satellite offices in which we run full crews of operations employees out of. Our Northern Office is located in Lincoln, IL, our Southern Office is located in Marion, Illinois, and our Western Office is located in Columbia, MO. We have estimators living throughout our service area to better serve our customers. For more information and to see if you fall within Helitech’s Service Area, visit our locations page.

Have another question of your own?

We are happy to answer any questions you may have in regards to your sunken foundation, bowing wall, drainage problem, leaking basement, cracked driveway or sidewalk, or anything else about our company. Simply give us a call at 800-246-9721.


Resources

Brochures

Download, print, or save one of our many product and installation brochures so you can learn more about our company, our available products and services, and the steps taken to heal your home.

Maintenance Guides

Our Homeowner Maintenance Checklist will serve as your plan for regular maintenance – particularly as it relates to foundation issues, concrete settlement, and structural repair. It is intended to be used all-year round and will help you ensure your home is healthy and protected through every month and season.

Video Library

With our installation and product videos, you will be able to better understand our processes and visualize the installation so you can have a higher level of comfort in trust with us to heal your home.