Helitech Customer Service

Quality Customer Service

Helitech has a full staff of Customer Service Representatives in order to better serve you and your needs. Quality customer service and getting the job done right the first time has always been our top priorities. Our Customer Service Department works to ensure every customer receives the utmost quality service possible and is left 100% satisfied after their job is complete.

We are here to heal your home, one of the largest investments in your quality of life. We are the industry experts and have seen a variety of home repair issues. We have solved issues in thousands of homes and have helped families stay safe – permanently. We are a family-owned business and believe in our products.

Choosing to invest in your home’s foundation or to permanently waterproof your home might seem like a complicated process. But all it takes is one call to Helitech and we will do all the work. You can count on us to give you answers to questions concerning costs, schedules, and clean-up. With over 35 years of experience, we have many stories from homeowners – just like you – who feel the need for more clarity on certain issues.

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Contact

Customer Service Department

If you are a customer who has had work completed by us in the past and need service, please fill out this form. We will be in contact with you within 1 business day.

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Customer Service

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Common Customer Service Questions

  • I need to have my home waterproofed. What potential clean-up issues have other customers ran into?
  • Will my belongings in my house be kept nice during any part of construction? How will Helitech ensure this?
  • Will the newly poured concrete match my existing basement concrete coloring?
  • I don’t think I can afford this right now. Do I have options?
  • I can’t take off many days from work. How long is this going to take?

In order to lessen confusion online, our best answer to the above questions is it varies. Your main point of reference during the entire project will be your Home Care Specialists. He will be able to answer all of these questions, and more, upon the initial evaluation and even after the job has been completed.

Very pleased with Mike B and loves the work he completed

Brian
COLLINSVILLE, IL

Cody, Alex P, and Reinaldo did a good job explaining and cleaning up.

Barbara M.
LAKE ST LOUIS, MO

“I have nothing but good stuff to say about Helitech, especially their Home Care Specialist Scott. He was very knowledgeable and professional, he wasn’t trying to push me the product that will benefit them, but he explained he explained

Adnan Mujkanovic
ST. LOUIS, MISSOURI

Greg was very helpful and knowledgeable about the systems. He explained what was needed and how it would prevent further structural damage to the basement wall. He went out of his way to speak to the city workers who were digging to put new…

Pamela H.
SPRINGFIELD, ILLINOIS

Chad Ross and crew doing great, represent the company very well.

Robert L.
ST. LOUIS, MO

Just wanted to let you know that your guys did a great job today! Aaron B, Kevin W, and Justin R worked hard and did a professional job!

Sharon S.
ST. LOUIS, MO

Helitech Promise

Our Helitech Promise is to provide the highest quality products, and finest service, and to stand by our work for the life of your home. We have been serving the area since 1987 and our longevity speaks to our reliability and commitment to excellence.

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