Helitech Customer Service

Quality Customer Service

At Helitech, customer service and getting the job done right the first time are our top priorities. Our Customer Service Team is here to answer your questions, keep you informed, and ensure you’re 100% satisfied with our work.

Your home is one of your biggest investments, and we’re committed to healing it for good. As industry experts with over 35 years of experience, we’ve helped thousands of homeowners solve foundation, waterproofing, and crawl space issues—permanently.

Investing in foundation repair or waterproofing can feel overwhelming, but one call to Helitech makes it simple. We’ll guide you through the process, from costs and scheduling to cleanup, so you can feel confident in protecting your home. We’re family-owned, we stand by our work, and we’re here to help.

Helitech is an 8X winner of the BBB Torch Award for Ethics 

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Contact

Customer Service Department

If you’re a past Helitech customer in need of service, please fill out the form below, and our team will reach out within one business day to assist you. 

To learn more about some of our services our Customer Care Team can assist your with: 

Call Customer Service Department

Customer Service

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Common Customer Questions

We know starting a foundation or waterproofing project comes with questions. Here are some of the most common concerns we hear from homeowners:

  • What kind of cleanup should I expect after waterproofing my home?
  • Will my belongings be protected during construction?
  • Will new concrete match the color of my existing basement floor?
  • What financing options are available if I can’t afford repairs right now?
  • How long will the project take? I can’t take many days off work.

Because every home is unique, the answers to these questions will vary. Your Home Care Specialist is your go-to resource throughout the entire process, from your initial evaluation to post-project follow-up. They’ll walk you through what to expect, how we protect your home, and any other concerns you have—before, during, and after the job is complete.

Very pleased with Mike B and loves the work he completed

Brian
COLLINSVILLE, IL

Cody, Alex P, and Reinaldo did a good job explaining and cleaning up.

Barbara M.
LAKE ST LOUIS, MO

“I have nothing but good stuff to say about Helitech, especially their Home Care Specialist Scott. He was very knowledgeable and professional, he wasn’t trying to push me the product that will benefit them, but he explained he explained

Adnan Mujkanovic
ST. LOUIS, MISSOURI

Greg was very helpful and knowledgeable about the systems. He explained what was needed and how it would prevent further structural damage to the basement wall. He went out of his way to speak to the city workers who were digging to put new…

Pamela H.
SPRINGFIELD, ILLINOIS

Chad Ross and crew doing great, represent the company very well.

Robert L.
ST. LOUIS, MO

Just wanted to let you know that your guys did a great job today! Aaron B, Kevin W, and Justin R worked hard and did a professional job!

Sharon S.
ST. LOUIS, MO

Helitech Promise

Our Helitech Promise is to provide the highest quality products, and finest service, and to stand by our work for the life of your home. We have been serving the area since 1987 and our longevity speaks to our reliability and commitment to excellence.

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