This guide will walk you through the process from start to finish in choosing Helitech to Heal Your Home. We start with the customer type, then take you through each step, and which Helitech department you will be working with along the way. First off, you are considered a New Customer. Let’s take a look at what that entails …
Submit your info for a free estimate. Call, Text, Chat, or Fill out our Form.
All calls are routed to our corporate office in Caseyville, Illinois. All contact is made by real Helitech employees. We do not use an answering service.
Call 800-246-9721
Fill out our Contact Form
Or chat with us using the link below.
Helitech’s front office will work with you on selecting a time and date for your appointment with one of our Home Care Specialist, local to your area.
Typical appointments will be 1-2 weeks out, or during busy times can be 3-4 weeks.
Your appointment is here! OurHome Care Specialist will come to your home to examine your issue. Ideally, all decision-makers should be present for the inspection. The inspection process should take around an hour. After our Project Specialist examines the issues, they will prepare a bid for repair.
You accept the bid for repair and are waiting for an installation date.
Helitech’s front office team works with you on the installation date. We always confirm the project 2 weeks before it is scheduled to begin.
Your project has begun! The length of projects varies from as short as half of a day to 1-2 weeks. It all depends on the services needed and chosen to solve your issues.
Your work has been completed.
Many customers choose to only complete one project at a time. For example, getting waterproofing installed and waiting on fixing that sinking concrete. The customer needs additional work at a later date. Calls back in and goes through the initial process, but is now referred to as Gold New, Gold Accepted, etc.
This was a fantastic experience. Justin and Aaron were on time, completed the work requested, seeded the entire yard, watered the whole yard, cut down 2 trees and stacked the firewood, babysit my granddaughters while I took a nap and offered to fix supper for us. They were very professional, work was completed as promised and they went above and beyond. I will recommend your company to anyone who will listen. Thanks again!!!!
Farmington, MO, USA
